Registration Deadline:

04.11.2026

Registration fee:

CHF 550.00

Venue:

Hotelfachschule Thun

Mandatory for all apprentices in Level 1 and 2nd year apprentices (included in the training fees).
Optional for anyone who wishes to complete the education alongside their job. (CHF 550)
Open to everyone interested in Golf Course Design (CHF 550)

The Interpersonal Skills & Service Excellence training offers a powerful two‑day learning experience designed to strengthen communication, customer understanding, and service quality. Participants explore key concepts such as the DISC personality model, customer‑journey analysis, and the fundamentals of service excellence, gaining a deeper awareness of how human behavior shapes professional interactions.

Through practical exercises, role‑plays, and real‑world case studies, the course develops the ability to recognize individual customer needs, interpret body language and micro‑expressions, and adapt communication effectively across different situations. These skills help create meaningful service moments that go beyond expectations and build long‑term loyalty.

The program also highlights modern leadership approaches, teamwork dynamics, and methods for building customer retention through value creation, personalization, and emotional connection. This holistic combination of interpersonal competence and service strategies equips professionals with the tools to deliver memorable experiences and strengthen customer relationships across all touchpoints.

Ideal for anyone working in customer‑facing roles, hospitality, coaching, or leadership, this course provides practical insights that can be applied immediately to elevate professional performance and service excellence.